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Passwords and device-access troubleshooting

Distinguish a local unlock password from a wallet recovery phrase and follow safer troubleshooting steps when access fails.

🔐 Stay in control✅ Review each step

An unlock issue is not proof of lost assets

Review each instruction and validate the source before proceeding.

A secure workflow is built on deliberate checks: understand what is being requested, confirm the correct network or device, and never reveal recovery secrets to another person.

⚠️ Important boundary

Never paste your recovery phrase or private key into an unfamiliar website, form, or chat.

Illustration for Passwords and device-access troubleshooting
PRACTICAL CHECKLIST

A safer sequence, from start to finish

VERIFY BEFORE YOU ACT

Three checks worth repeating

01

Verify the software source and destination, including the complete domain or wallet address.

02

Match the asset to the selected network and review amounts and fees before approving.

03

Keep independent offline recovery records, away from public devices and online sharing.

YOUR NEXT STEP

Start with a safer setup

Verify the source, save your recovery details offline, and double-check every transaction.

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